Effective Date: 14 August 2026

Roo’s Deli respects your privacy and is committed to protecting the personal information you provide to us when placing an order, contacting us, visiting our website, or interacting with us through social media and messaging platforms.

Roo’s Deli is an artisan home kitchen providing food prepared to order for home parties, family gatherings, private functions and other occasions.

This Privacy Policy explains how we collect, use, store and protect your personal information.

When you contact Roo’s Deli, place an order, request information or use our website, we may collect information such as:

• Your name
• Telephone or mobile number
• WhatsApp number
• Email address
• Delivery address
• Billing or payment information, where applicable
• Details of your food order
• Special delivery instructions
• Information you voluntarily provide regarding dietary requirements or food preferences
• Communications between you and Roo’s Deli relating to your order or enquiry
• Information collected through our website, such as IP address, browser type and basic website usage information

We only request information that is reasonably necessary to provide our services or communicate with you.

We may use your personal information for the following purposes:

• To receive, process and fulfil your food orders
• To arrange delivery or collection
• To contact you regarding your order
• To confirm order details, delivery arrangements or payments
• To respond to enquiries and customer service requests
• To maintain records of transactions
• To improve our food, services and customer experience
• To manage our website and online services
• To prevent fraud, misuse or unauthorised activity
• To comply with applicable legal, accounting or regulatory requirements

Where you have given us permission, we may also use your contact information to send you information about new products, menus, special offers, promotions or other Roo’s Deli updates.

Customers may contact Roo’s Deli through WhatsApp, telephone, Facebook, Instagram or other communication channels.

Information provided through these platforms may include your name, telephone number, messages, order details, delivery information and other information you voluntarily provide.

These communication services are operated by third-party companies and are subject to their respective privacy policies and terms of service.

Roo’s Deli does not sell or provide customer personal information to third parties for their independent marketing purposes.

To fulfil an order, we may need to use information such as your name, telephone number, delivery address and order details.

Where a third-party delivery service or courier is used, only the information reasonably necessary to complete the delivery may be shared with the delivery provider.

Delivery providers are expected to use customer information only for the purpose of completing the delivery.

Where payment is made through a third-party payment provider, Roo’s Deli may receive limited transaction information necessary to identify and reconcile the payment.

We do not intentionally store complete payment card details such as full card numbers, CVV/security codes or PINs on our own systems.

Payment information processed by third-party payment providers is subject to the privacy and security practices of those providers.

Our website, roosdeli.com, may use cookies and similar technologies to ensure that the website operates correctly, improve website functionality, understand website usage and, where applicable, support marketing or analytics.

Cookies may collect information such as browser type, pages visited, approximate location and website interaction data.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

We may occasionally send customers information about Roo’s Deli products, menus, promotions, special occasions or other services.

We will provide an appropriate way to opt out of marketing communications where required.

You may also request at any time that Roo’s Deli stop sending you promotional communications.

Transactional communications relating to an existing order, such as delivery confirmations or order-related messages, may still be sent where necessary to fulfil your order.

Roo’s Deli does not sell, rent or trade customer personal information.

We may share limited personal information with trusted service providers where necessary to operate the business, including:

• Delivery and courier providers
• Payment service providers
• Website hosting and technology providers
• Website analytics or communication service providers
• Professional advisers where necessary
• Government, regulatory or law-enforcement authorities where disclosure is required by law

We only seek to share information that is reasonably necessary for the relevant purpose.

Roo’s Deli takes reasonable administrative, technical and organisational measures to protect customer information against unauthorised access, loss, misuse, alteration or disclosure.

However, no electronic communication or storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions when providing personal information through online services, messaging platforms or email.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and accounting records, resolving disputes and complying with legal obligations.

When personal information is no longer reasonably required, we may securely delete or anonymise it.

Subject to applicable law, you may have the right to:

• Request information about the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where there is no legitimate reason for us to retain it
• Withdraw consent where processing is based on consent
• Opt out of promotional communications
• Raise a concern regarding how your personal information is handled

Requests concerning your personal information may be submitted using the contact details provided below.

Roo’s Deli does not knowingly collect personal information from children for the purpose of creating independent customer accounts or marketing profiles.

Where an order or enquiry involves a child, we encourage parents or legal guardians to provide the necessary information.

Our website or social media pages may contain links to third-party websites or services.

Roo’s Deli is not responsible for the privacy practices, content or security of third-party websites.

Customers are encouraged to review the privacy policies of third-party services before providing them with personal information.

Roo’s Deli may update this Privacy Policy from time to time to reflect changes to our business, technology, services or applicable legal requirements.

The latest version will be published on our website with the effective date shown at the beginning of the policy.

If you have any questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact Roo’s Deli.

Roo’s Deli
No. 22, 3rd Cross Lane,
Borupana Road,
Rathmalana 10390,
Sri Lanka

Telephone / WhatsApp: 0755 778779
Website: roosdeli.com

Roo’s Deli
Artisan food, prepared to order for your special occasions.